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SHIPPING
All orders to the
contiguous 48 states are shipped UPS Ground, which requires a street
address (no PO boxes, please). Call or e-mail for shipping rates
outside the continental US.
Orders from Alaska or Hawaii
must be either faxed or telephoned in due to extra shipping charges
involved.
SHIPPING/ HANDLING
CHARGES
Total of order:
Up to
$9.99
----$8.95
$10.00-$49.99
----$12.95
$50.00-$99.99
----$18.95
$100.00-$199.99----$24.95
$200.00 and
up ----$35.95
Call or e-mail for shipping rates
outside the continental US.
RETURNS
Our Guarantee
100% Satisfaction
Guarantee. If you are not happy with your order, you may return it
within 10 days for a full refund. The sale of
all food items is final and we cannot accept returns or exchanges of
any food items. Unless the return is due to an error made by
Pleasant Acres Jams & Jellies, we cannot refund shipping
charges. Due to our quality assurance shipping procedures, we
guarantee that all items shipped are in good quality
condition.
Damaged or Unusable Items
If you receive
a shipment that has external damage upon receipt, please do not
refuse it. File a claim with the delivery company. They are
responsible for damages or loss during shipping. They will pick up
the package, inspect it and return it to us.
We take extra
precaution in packing your contents to ensure it arrives undamaged.
In the event that you receive damaged or defective product or have
any other problems with your order, please contact us at doris@jelliesandjams.com within 5 business days after receiving your
package. Please retain all packaging material for our freight
carrier's collection and retain all paperwork such as invoices or
packing slips that can be used as proof of purchase. See return
procedures below for furthing instruction.
Return
Procedure
Before returning any merchandise, please contact us
at doris@jelliesandjams.com, to receive a Return Authorization Number
(RA#). Include your packing slip with the Return Authorization
Number and simply pack your items in the same packaging it was
shipped in and return it to:
Pleasant Acres Jams &
Jellies
2027 Hwy 454
Pineville, LA 71360
PLEASE NOTE: You are responsible
for the return shipping costs if you are asking for a refund of
non-food items. Remember, the sale of all food items is final.
Amishmart will absorb the shipping cost for all damaged merchandise
returned.
Please allow 15 days from the time you return your
package for a full refund to your credit card
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